Question 1

Why Pilates?

Accepted Answer

Pilates is a low-impact, full-body workout that strengthens your core, improves posture, increases energy, and helps prevent injuries. It enhances stability, coordination, and total-body strength through intentional movement, breathwork, and mindful control. It’s a safe, sustainable way to feel stronger, more balanced, and more connected to your body.

At CDM Pilates, we blend classical and contemporary Pilates to create mindful, low-impact workouts that stretch, tone, and strengthen your entire body. Our small class sizes allow for personalized attention, safe alignment, and a welcoming environment where you feel supported from the moment you walk in.

Question 2

Are grip socks required?

Accepted Answer

Yes! Grip socks are required for all classes to keep you safe on the equipment.
If you forget yours, we have loaner pairs available in the studio.

Question 3

How long are classes and private sessions?

Accepted Answer

All classes and private sessions are 50 minutes.

Question 4

When should I arrive to the studio?

Accepted Answer

We recommend arriving 10 minutes before class. This gives you time to park, meet your instructor, settle in, and share any injuries or limitations so we can tailor the class safely to you.

Question 5

How do group class memberships work?

Accepted Answer

Our memberships are designed to be flexible and supportive of your routine:
 • No enrollment fee
 • No long-term commitment unless stated in promo terms
 • Automatically renew monthly
 • Credits renew on the same day each month
 • Credits are valid for 30 days (If something comes up, please reach out — we understand life happens!)
 • 30-day email notice required for any membership changes or cancellations
 • Memberships can be frozen for up to 90 days
 • Memberships cannot be shared
 • Unlimited plans allow one class per day
 • Memberships automatically renew until cancelled. 
For detailed terms, refer to your Membership Agreement or email us anytime. Your membership agreement can be found in your MindBody account, which you will complete when signing up for a membership.

Question 6

How does the Waitlist work?

Accepted Answer

Booking early is the best way to secure your spot. If a class is full, you may join the waitlist.
Here’s how it works:
 • When the class is full the book button will change to waitlist and you can add yourself with one click
 • More than 12 hours before class: If a spot opens up, the system automatically adds you to the class.
 • Within 12 hours of class: You’ll only be added if you confirm first via phone, text, or email"
When joining a waitlist, please keep an eye on status. If you’re automatically added to the class, normal cancellation and no-show policies still apply. Please be sure to have SMS messages enabled with MindBody in order to receive notifications.

Question 7

What is CDM Pilates’ Cancellation policy?

Accepted Answer

To help keep classes running smoothly:
Group Classes
 • Cancel or reschedule 12+ hours in advance: no charge
 • Late cancellations: loss of class credit
 • Unlimited members: $15 late cancel fee
 • No-shows: loss of credit + $15 no-show fee
Private Sessions
 • Cancel or reschedule 24+ hours in advance: no charge
We truly appreciate cancellations made early because they allow other clients on the waitlist to take your spot.

Question 8

Can I get a refund?

Accepted Answer

Because our class sizes are intentionally small, all sales are final.
If you ever have questions about a purchase, please reach out — we’re always happy to help.

Question 9

When do class packages expire?

Accepted Answer

Class packages are valid for 3 months from the purchase date.
New client specials must be used within 30 days.

Question 10

When do private session packages expire?

Accepted Answer

Private session packages are valid for 12 months from the purchase date.

Question 11

I’m having trouble booking or navigating the website — what should I do?

Accepted Answer

Try logging in through the Mindbody app or the desktop version of our website.
If you’re still stuck, reach out — we’re here to make booking easy.

Question 12

Can I take pictures or videos in the studio?

Accepted Answer

We love celebrating your Pilates journey!

Please take photos before or after class only, and be sure that no clients or staff appear in your shot unless they’ve given clear permission.
Filming or recording workouts during class is not permitted, but your instructor is always happy to help take a quick photo afterwards.

info, faq's & policies